Privacy Policy

1. Information We Collect

Information You Provide

Account Information: Name, email address, phone number, company name, and password when you create an account.
Business Profile: Company description, address, business registration details, product listings, certifications, and images.
RFQ Details: Product requirements, quantities, budgets, and timelines submitted in requests for quotation.
Payment Information: Billing details and payment method information processed through our secure payment partners.
Communications: Messages sent through the platform, contact form submissions, and support inquiries.

Information Collected Automatically

Usage Data: Pages visited, features used, search queries, and interactions with the platform.
Device Information: Browser type, operating system, device type, and screen resolution.
Log Data: IP address, access times, referring URLs, and error logs.
Location Data: General geographic location based on your IP address.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the B2B.NG platform.
Create and manage your user account.
Connect buyers with relevant suppliers and facilitate RFQ processes.
Process payments and manage subscriptions.
Verify supplier identities and business credentials.
Send transactional communications such as order confirmations and account notifications.
Send marketing communications (with your consent) about new features, promotions, and platform updates.
Analyze usage patterns to improve user experience and develop new features.
Detect, prevent, and address fraud, security issues, and technical problems.
Comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We may share your information in the following circumstances:

Between Users: Buyer RFQs are shared with relevant suppliers. Supplier profiles and product listings are visible to buyers and other platform users.
Service Providers: We share data with trusted third-party providers who assist with hosting, analytics, payment processing, email delivery, and customer support.
Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.
With Your Consent: We may share information for other purposes with your explicit consent.

We do not sell your personal information to third parties for advertising purposes.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the platform. These include:

Essential Cookies: Required for the platform to function properly, including authentication and session management.
Analytics Cookies: Help us understand how users interact with the platform so we can improve the experience.
Preference Cookies: Remember your settings and preferences for future visits.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the platform.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), secure data storage, access controls, and regular security assessments. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We may also retain certain information as required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

You have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct any inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to legal obligations.
Data Portability: Request a copy of your data in a structured, commonly used format.
Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in any email or updating your notification preferences in your account settings.
Account Closure: Request the closure of your account by contacting our support team.

8. NDPR Compliance

B2B.NG is committed to compliance with the Nigeria Data Protection Regulation (NDPR) and the Nigeria Data Protection Act (NDPA). In accordance with these regulations:

We process personal data lawfully, fairly, and transparently.
We collect data only for specified, explicit, and legitimate purposes.
We ensure data is adequate, relevant, and limited to what is necessary.
We keep personal data accurate and up to date.
We store data only for as long as necessary for the stated purpose.
We implement appropriate technical and organizational security measures.
We have appointed a Data Protection Officer to oversee compliance.
We conduct regular Data Protection Impact Assessments (DPIAs) where required.

9. Children's Privacy

B2B.NG is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria where our service providers are located. We ensure that appropriate safeguards are in place to protect your information in compliance with applicable data protection laws, including the Nigeria Data Protection Regulation (NDPR) and the Nigeria Data Protection Act (NDPA).

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.