Trust & Safety
Your Security is Our Priority
Every layer of B2B.NG is designed to keep your business safe and your transactions trustworthy.
Verification Levels
Three Tiers of Trust
Every supplier on B2B.NG is verified. Higher verification tiers mean greater trust and visibility on the platform.
Basic
Free tier- Email verification
- Phone number verification
- Basic profile completion
- CAC document verification
- Physical address verification
Business
Starter & Growth plans- Everything in Basic
- CAC registration verified
- Business address confirmed
- Bank account verification
- On-site inspection
Premium
Enterprise plans- Everything in Business
- On-site facility inspection
- Financial health assessment
- Quality certifications reviewed
- Premium trust badge displayed
Dynamic Scoring
Trust Score System
Every supplier on B2B.NG has a dynamic Trust Score that reflects their reliability and credibility. The score is calculated from multiple factors and updated continuously.
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Verification Level
Higher verification tiers contribute to a higher trust score.
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Response Rate & Speed
Suppliers who respond quickly and consistently score higher.
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Buyer Reviews
Ratings and reviews from buyers who have worked with the supplier.
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Transaction History
Successful transactions and fulfilled orders boost the score.
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Profile Completeness
Complete profiles with products, images, and certifications score higher.
Sample Trust Score
Protection
Reporting & Dispute Resolution
We provide structured processes for reporting issues and resolving disputes fairly.
Reporting Issues
If you encounter fraudulent activity, misleading information, or unprofessional behaviour, you can report it directly through the platform.
- Use the "Report" button on any supplier profile or listing.
- Provide details and evidence to support your report.
- Our team investigates all reports within 24 hours.
- Email safety@b2b.ng for urgent matters.
Dispute Resolution
We provide a structured process for resolving disputes between buyers and suppliers to ensure fair outcomes.
- Submit a dispute claim through your dashboard.
- Both parties are invited to present their case.
- Our mediation team reviews evidence and communications.
- Resolution is issued within 5-7 business days.
Stay Safe
Safety Tips
Follow these best practices to protect your business on B2B.NG.
Verify First
Always check a supplier's verification badge and trust score before engaging in business.
Communicate On-Platform
Keep all negotiations and communications within B2B.NG for your protection and record keeping.
Report Suspicious Activity
If something seems off, report it immediately. We investigate all reports within 24 hours.
Protect Your Account
Use a strong, unique password and never share your login credentials with anyone.
Get Started
Trade with Confidence
Join B2B.NG and experience trusted B2B commerce in Nigeria. Every supplier is verified, every transaction is transparent.
Get Started Free